Subject: RE: Missing item: Order ID: 9775788830, Case id - 956105
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 7 Jun 2020 15:00:35 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 7, 2020 6:52 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; [email-masked]; [email-masked]
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item: Order ID: 9775788830, Case id - 956105

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 15:29:39
Subject: Missing item: Order ID: 9775788830, Case id - 956105

Hi Team,

Please help us to resolve the below issue?

Problem Statement: The customer has reported to us that he has not received one item

Kindly note that the customer has cancelled one item (161773586 - - Juniors Silicone Food Feeder) however it got delivered to the customer and the item (160165114 - - Juniors Butterfly Walker with Activity Tray) has not delivered to the customer.

Case id - 956105
Order Date: 4/3/2020
Delivery Date: 4/21/2020
Order ID: 9775788830
Tracking ID: S000857101821

Missing Item name: 160165114 - - Juniors Butterfly Walker with Activity Tray)
Item cost: AED 171.00

Assistance Required: Need the missing item or process the refund for the same.

Regards,
Manish

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