Subject: Re: [#1121030] - Fwd: missing iteams!
From: Jessie Caparas <[email-masked]>
To: Ansari Munawar <[email-masked]>, Centrepoint <[email-masked]>, Midhun Madhu <[email-masked]>, "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sat, 6 Jun 2020 08:37:14 +0000

@[email-masked]<mailto:[email-masked]>  @Shakeeb Arsalan<mailto:[email-masked]>  @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Fyi on this

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Ansari Munawar <[email-masked]>
Sent: Saturday, June 6, 2020 11:36:20 AM
To: Centrepoint <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: [#1121030] - Fwd: missing iteams!

Dear Team,

We are continuously informing to mentioned the details in google sheet with number of items missing.

Regards

Munawar Ansari

From: Centrepoint <[email-masked]>
Sent: Saturday, June 06, 2020 8:39 AM
To: Ansari Munawar <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#1121030] - Fwd: missing iteams!

External email sender, please take precaution.

Please take a look at ticket #1121030<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1121030&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9d22eb8ab5584dd7d1ec08d809ec4e86%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637270257818595345&sdata=slIrJQSnVsptDcR%2FbEHFPM1KpActe%2FmuPWT0sl%2BkorI%3D&reserved=0>

Hi Team,

Problem Statement: The customer has reported to us that he has not received the 11 items out of twelve.

Order Date: 4/10/2020

Delivery Date: 4/13/2020

Order ID: 8376868213

Tracking ID: 100041315201

No. of items did not receive: 11

​Received only 1 item: 162006986 - - Set of 3 - Being Human Assorted Trunks with Wide Elasticised Waistband

​

Assistance Required: Need the missing item

Issue Description: Customer placed an order for 12 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 12 items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,

Manish

On Sat, 6 Jun at 8:54 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Duaa,

Thanks for your response.

We are truly sorry for the inconvenience caused to you.

We would like to inform you that we have escalated the issue to the relevant team for further investigation.

We thank you for your understanding and cooperation. Feel free to reach us out for any further assistance.

Your friends,
The Support Team

1121030:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com