Subject: RE: refund issue 6479647612
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sat, 6 Jun 2020 06:43:18 +0000

Dear Shakeeb ,

Below for your information as you requested.

Barcode

Scan Time

Remarks

290085048791

5/6/2020 17:47

RTN TO LAND MARK

171085048808

4/19/2020 16:38

Shipment delivered

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Thursday, June 4, 2020 12:47 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Hafizullah Lsm; [email-masked]
Subject: Re: refund issue 6479647612

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Thursday, 28 May, 2020 17:42:28
Subject: refund issue

Hi Team

Problem Statement: Refund Issue

Order Date : Apr 10, 2020
Order ID: 6479647612
Tracking ID: 290085048791
Assistance Required: Need to check this order and initiate the refund

Issue Description: The order was placed on 10/4/2020 and was shipped in two shipments he received one shipment and paid the full amount as he has sent the picture for proof but the second shipment (mentioned above) the customer is claiming that SMSA delivered 3 items only and took the full amount, Now the customer is asking for the refund

​

Regards
Hafizullah