Subject: Fwd: Arabic Language Test - MUHAMMED JAMSHEED
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 5 Jun 2020 22:27:46 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	MUHAMMED JAMSHEED / (91) 9526427403 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hi good evening sir, i extremely sorry for my mistake. As you know, our company has beautiful bond with our customers. And we are most engaged company with customers. This mistake is mankind. And am very sorry for you. 
Sir, i have thousands of addresses to handle over in one day. So your address just changed. So, as a regular customer you may know this mistake is not usual one in our pizza hut. 
I extremely sorry for you and am very glad to inform you this pizza will deliver you within half hour at free of cost. 

Thank you 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is muhammed jamsheed. My native place is melatoor, malappuram (district ), kerela 
My primary education was in native school l. P school puliyakkode 
Then i joined in islamic institution named darul huda islamic university, chemmad, malappuram. I completed my degree in islamic human science (arabic ) 
I also completed my external degree in sociology (B. A hons) from jamia milliya, new delhi 
And now am working as head of arabic department in a famous islamic institution named noorul huda islamic academy 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	
السلام عليكم 
الاختلاف بين االخدمة العملاء الجيدةو خدمة العملاء الرائعة 
ومعني الخدمة العملاء الجيدة ان تخدم لهم علي طريقة يرتضي قلوبهم ويمتلء ابدانهم بالسرور 
و معني خدمة العملاء الرائعة ان تخدم لهم كانهم ملوك وهم يكون في كل وقت في نظر الملوك ويكون راضيا قلوبهم بااشتعالب خدمة الملوك 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	سيدي ، أنا جاهز لهذه الوظيفة في هذه الشركة لأن لديّ درجة في اللغة العربية ولدي خبرة في تدريس اللغة العربية لأكثر من عام واحد 

أنا سعيد جدًا بالعمل في خدمة العملاء حتى أتمكن من مساعدة أشخاص مختلفين 

أنا على استعداد للانتقال إلى دلهي لأنني سعيد للغاية بمناخ دلهي 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أنا أخبرك قصة سفر شيقة إلى دلهي 
أكملت شهادتي من جاميا مليا ، دلهي.لذلك ،سافرنا جميع طلاب كليتي إلى دلهي امتحانر. 
كانت تلك الرحلة جميلة جدابقينا في دلهي لأكثر من شهرين 
قمنا بزيارة تاج محل ، البرلمان الهندي ، العديد من الحدائق والمزيد من المعابد والمساجد قمنا بزيارة العديد من الأماكن التاريخية 

تذوقنا الكثير من المواد الغذائية.لذا ، أنا سعيد جدًا بالدلهي ، واعتقدت أن أصنع مستقبلي في دلهي شكرا