Subject: Fwd: Arabic Language Test - Md Jalaluddin
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 5 Jun 2020 22:22:53 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Md Jalaluddin / (+91) 9593467454 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear Sir, 
First of all, please accept my sincerest apologies for the wrong delivery. We started an inquiry about and discovered that the error recorded in your name. We have already taken steps to correct the error and instituted counter measures which will prevent the occurrence in future. 
You are an old customer of our company and we are happy to able to serve you satisfactorily earlier. We decided to provide you the ordered product at only half the price 
for our mistake and your loss. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Md Jalaluddin from Malda West Bengal. I have done my MP/ 10th from JHR Sr. Madrasa with aggregate marks of 75.5%, intermediate from JHR Sr. Madrasa with aggregate marks of 79.5% and recently I have been pursuing my graduation in Arabic from University of Gour Banga. We are six members in my family including me. My father is a businessperson and my mother is a homemaker. I have several hobbies in my personal life like reading, gardening, internet browsing, etc. My strengths is hardworking. My weakness is Icannot say no when someone needs to help.My short time goal is to get job in a multi-national reputed company like yours.Moreover, my long time goal is to be a good man and a social worker. 
If you have any specific question please ask I will be glad to answer that. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من حيث المفهوم ، فإن الفرق الرئيسي بين تقديم خدمة العملاء "الجيدة" وتقديم خدمة العملاء "رائعة" هو أنه في الاول ، ربما كنت تبقي عملاءك راضين فقط ؛ بينما في هذا الأخير ، أنت لا تبقيهم راضين فحسب - بل تبقيهم مخلصين أيضًا! 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	بالنسبة لمهاراتي المهنية لهذه الوظيفة، يمكنني أن أؤكد لك أنني المرشح المناسب لوظيفة خدمة العملاء. 
1.التوجه الفني والمنطقي والمبتكر. 
2. مهارات جيدة في التواصل والتعامل مع الآخرين 
3. أجيد العمل تحت ضغط عال. 
4. التوجه نحو الهدف. 
5. الوقت المحدد. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	تعد الرحلة التعليمية في أماكن مختلفة من أهم أجزاء التعليم. هنا لدى الطلاب فرصة للتعلم بسهولة أشياء كثيرة يلهون مع الطلاب الآخرين. الرحلة التعليمية وسيلة تعليمية يعني ومفيدة للغاية. تمكن معظم الطلاب من زيارة أماكن مختلفة. وتثري الرحلة التعليمية عقل الطالب بالمعرفة وتوسع نظرته. 
في العام الماضي برعاية الأستاذ المحترم من كليتنا نظم رحلة تعليمية إلى Digha. قرر ثلاثون طالبًا من مدرستي الانضمام إلى الرحلة. لقد كنت فضوليًا حقًا لزيارة أماكن مختلفة باهتمام. لذا ، انضممت أنا أيضًا إلى الرحلة. لقد استمتعنا كثيرا هناك. كانت هذه الرحلة رحلة الشوق في الحياة التي أتيحت لي. كانت ممتعة ومفيدة للغاية. لقد أثرت معرفتنا ووسعت نظرتنا. إنها تمكن الطلاب من معرفة الكثير عن العالم.