Subject: Missing item issue - 6485089901
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 5 Jun 2020 07:16:46 -0700 (MST)

Hi Team, 

Ticket number: 1030081 
Problem Statement: Missing item issue 
Order Date : Apr 22, 2020 
Delivery Date: May 26, 2020 
Order ID: 6485089901 
Tracking ID: S001026566497 

Issue Description: Customer reported that she has not received 1 item. However, we have shipped the all the items. 

The missing item is: 161717024 - - Juniors Sophia Side Bassinet and cost of it is SAR 549 
​ 
We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this order and customer has only 1 order with us of amount SAR 901. 

​Thank you for your help! 

Regards, 
Shivani