Subject: missing item - 6471545294
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 5 Jun 2020 07:05:48 -0700 (MST)

Hi Team, 

Ticket number: 595921 
Problem Statement: Missing item issue 
Order Date : Mar 21, 2020 
Order ID: 6471545294 
Tracking ID: 45757323894 

Issue Description: Customer reported that she did not receive two items in her shipment. However, as per our record the we have shipped 4 items. 

The name of the missing items are: 

162102848 - - Role Play Kitchen Playset and cost of it is SAR 135 
160814451 - - Juniors 36-Pieces Alphabet amd Number Puzzle Mat and cost is SAR 151 

The total cost of the missing items is SAR 286. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case as customer is with us since 2018 with 13 complete orders of worth SAR 2836.9 

Thank you for your help! 

Regards, 
Shivani