Subject: RE: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Hiren Sadhwani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 5 Jun 2020 12:13:45 +0000

Hi @Hiren Sadhwani<mailto:[email-masked]>,

Please advise refund status for order 9776211625. Amount AED 134

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 5, 2020 4:03 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund status: ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162

External email sender, please take precaution.
Hi Malik,
Kindly Advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 02:02:40
Subject: Refund status:  ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162

Hi Team,

Kindly update us regarding the status of the refund, customer is chasing us on daily basis.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 24 May, 2020 10:59:37
Subject: Refund status:  ​BANK_TRANSFER_IN_PROGRESS, Case id - 992624 Order Number: 977621162

Hi Team,

Please help us on the below refund as the customer is chasing us on daily basis.

Problem statement: Refund Not initiated yet - ​BANK_TRANSFER_IN_PROGRESS

Case id - 992624
Order Number: 9776211625
Order Created: 4/6/2020
Tracking id - 45906676270
Return request created: 4/11/2020
RMA - 42971010

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated.

Regards,
Manish

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