Subject: RE: Refund Not Processed-"6467117985"
From: Sagaya Suresh Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 4 Jun 2020 13:04:26 +0000

Dear Team

Item processed

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, June 04, 2020 3:38 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed-"6467117985"

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 April, 2020 14:14:00
Subject: Refund Not Processed-"6467117985"

Hi Team, Please look into this case as there has been no response from the concerned team after multiple escalations.

Problem Statement: Refund Not Processed

Order Date: Feb 25, 2020
Order ID: 6467117985
Return Created: Feb 25, 2020
Return Tracking ID: 45755545953

Issue URL: https://landmarkgroupservice.freshdesk.com/a/tickets/508630<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F508630&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7Cdca0e8448d284dcd343908d808842d9a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637268711078437898&sdata=dKtAGHqEMjblmqOUVNTRiOKSzKaqLnrR1lENUbHZQ8Y%3D&reserved=0>

Assistance Required: Process the refund

Issue Description: The customer raised a return request for 08 items worth SAR 408.00 and the item has been delivered back to the warehouse successfully on 28 Mar 2020. Status of refund is in SUBMITTED_TO_WAREHOUSE.

Thanks for your assistance.

Regards,
Abhishek Sisodia

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