Subject: Re: Missing items: Case id - 809045, Order ID: 6478437327
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 4 Jun 2020 01:19:01 -0700 (MST)

Please ask the concerned for further updates on the below concern 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Ayaz" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 14:42:49 
Subject: RE: Missing items: Case id - 809045, Order ID: 6478437327 

[ mailto:[email-masked] | @Mohammad Ayaz ] [ mailto:[email-masked] | 
@Ksaconloc Returns ] 

Please check and process this item asap. 

	

ORDER 	

FORWARD 	

RMA 	

PIECES 	

RETURN AWB 	

PACKAGES 	

RTN RCVD DATE 	

PALLET NUB 	

RTN TYPE 	

REMARKS 

6478437327 	

171084231788 	

#N/A 	

2/2 	

311045865945 	

1 	

2-May-20 	

24 	

CC 	

SAMSA 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, June 01, 2020 5:16 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Re: Missing items: Case id - 809045, Order ID: 6478437327 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 15 May, 2020 13:20:51 
Subject: Re: Missing items: Case id - 809045, Order ID: 6478437327 

Hi Team, 

With reference to the order number: 6478437327, the customer placed the order for 5items and as per the hybris we have delivered all items. However, the customer is claiming that he has received only 1 item out of 5 items. 

The missing items are: 

1. 158846064 - - Summer Infant My Size Potty 

2. 118541937 - - Juniors Printed Washable Trainer Briefs 

3. 118541902 - - Juniors Printed Trainer Briefs with Elasticised Waistband 

4. 160804379 - - Juniors Speedster Driver 

Kindly check this concern and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 15 May, 2020 12:23:07 
Subject: Missing items: Case id - 809045, Order ID: 6478437327 

Hi Team, 

Please update on the below concern so that we can inform the customer accordingly. 

Problem Statement: The customer has reported to us that he has not received the 4 items 

Case id - 809045 

Order Date: 4/6/2020 

Delivery Date: 4/26/2020 

Order ID: 6478437327 

Tracking ID: 290084231777 

Item received: 160810882 - - Juniors Air Hockey Game Set 

Missing items: 

1. 158846064 - - Summer Infant My Size Potty 

2. 118541937 - - Juniors Printed Washable Trainer Briefs 

3. 118541902 - - Juniors Printed Trainer Briefs with Elasticised Waistband 

4. 160804379 - - Juniors Speedster Driver 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 5 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 5 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

Manish 

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