Subject: Re: Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: mustafa mohammed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 3 Jun 2020 10:14:05 -0700 (MST)

Hi Mustafa, 

First thing before escalating any case make sure the put the correct details. Like customer saying that i have returned some item it means customer asking for refudn for the return item. And as we trained you that the delivery AWB and return AWB is different from each other 
in this email you should put the return AWB (3413677185434A) 

However as per the hybris all item has been processed except one item so fist ask the customer how many items he has returned with the name of the item. and then let me know. 

Regards. 
Fauzan 

From: "mustafa mohammed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 22:13:23 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : 20 Mar 2020 
Order ID: 6471223986 
Tracking ID: FP03211000770 
RMA: 23434038 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 26 Mar 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Mustafa Alawdi