Subject: RE: process the refund for this order number 9770066912
From: Hiren Sadhwani <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Akshay Rao <[email-masked]>, Faizal Maradeya <[email-masked]>
Date: Wed, 3 Jun 2020 16:47:59 +0000

Hi Team,

We tried to deposit the funds into the customers account via ATM deposit. However, his account number & the account name does not match as per the details mentioned by him.

Request you to please get me an alternate account number (preferable) or the correct account number & name, so that we can deposit the funds by tomorrow.

Also, please inform the customer that there is no need for him to come to our HO tomorrow, we will get the funds deposit before EOD tomorrow.

Please get me the correct account details.

Bank Name :
Bank Account Number :
IBAN number :
Amount : AED 309, we will deposit AED 310

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, June 3, 2020 5:44 PM
To: Hiren Sadhwani <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Akshay Rao <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: process the refund for this order number 9770066912

Hi Hiren & Team,

Request you to resolve the mentioned below issue as this is pending from 20th May, since everything is back to normal request you to initiate the refund by tomorrow 12 o’clock.

Customer has specifically informed us that he needs the money to be credited to his bank acc by tomorrow, or else is will complaint.

All the bank details are in the trial mail

Regards,
[murtaza email signature (003)]

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 5:21 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: process the refund for this order number 9770066912

Hi Malik,

We are not in a position to do the cash refunds currently due to the ongoing crisis and are looking out for an alternative to do the refunds. We shall re-initiate all the refunds once we are back on track.

Please try and explain the situation to the customers that we deposit the funds into the customers account & currently due to covid-19, bank tellers are not entertaining people to deposit cash, neither can they be done through the ATM due to the value of the refunds. Please ask the customers to bear with us due to the ongoing crisis & the money will be returned to them as soon as the issue is resolved. Amidst, we are also trying to find an alternative, if any.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 5:17 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: process the refund for this order number 9770066912

Hi Hiren,

Not sure if reflected in cash refunds report  , as refund pending since Mar and bank details updated by IT on 8th May.

Please check and do the needful.

Regards,
Malik Ismail
From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 4:54 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: process the refund for this order number 9770066912

Hi Malik,

As you must be aware, we do not process refunds via mails. This needs to be reflected in our cash refunds report. Please ensure the same.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 4:50 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: process the refund for this order number 9770066912

Hi @Hiren Sadhwani<mailto:[email-masked]>,

FYA , please.

Order 9770066912 , Ticket ID 03139055

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 4:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: process the refund for this order number 9770066912

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April, 2020 21:02:49
Subject: process the refund for this order number 9770066912

Kindly process the refund for this order

Hi team,

Account holder name: MANAR MAATOUQ AHMAD ALHOSANI
The bank's name: Al Hilal Bank
Branch name: Dalma Mall
Account number: 8202722026
IBAN: AE550530000028202722026
Account type: current

Regards

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