Subject: Re: Defected item (non returnable)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, ramesh gottimukkala <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 3 Jun 2020 09:41:22 -0700 (MST)

Hi Sachin, 

Thank you for reply. We will do the needful. 

Regards, 
Fauzan 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 21:54:42 
Subject: Re: Defected item (non returnable) 

Pls arrange to take it as return & process refund to customers account 

Regards 
Sachin 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, June 3, 2020 9:48:49 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Defected item (non returnable) 

External email sender, please take precaution. 
Hi Team, 

Problem Statement: Defected item (non returnable) 
Order Date : Apr 22, 2020 
Order ID: 6485069770 
Tracking ID: S001311606443 
Assistance Required: Need Urgent Assistance 
Issue Description: Customer emailed us informing that she has revived defected item the battery is not working she also change the battery and still not working. now she is asking to exchange the item, so we request you to look into this concern and help us to resolve the case on ASAP. 
Item: 157350239 - - Juniors My Elegant Piano (SAR175.00) 

Regards, 
Fauzan 
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