Subject: Defected item (non returnable)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Wed, 3 Jun 2020 09:18:49 -0700 (MST)

Hi Team, 

Problem Statement: Defected item (non returnable) 
Order Date : Apr 22, 2020 
Order ID: 6485069770 
Tracking ID: S001311606443 
Assistance Required: Need Urgent Assistance 
Issue Description: Customer emailed us informing that she has revived defected item the battery is not working she also change the battery and still not working. now she is asking to exchange the item, so we request you to look into this concern and help us to resolve the case on ASAP. 
Item: 157350239 - - Juniors My Elegant Piano (SAR175.00) 

Regards, 
Fauzan