Subject: Re: 6469848339 // Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: varun sharma <[email-masked]>
Cc: hamza hafeez <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 3 Jun 2020 08:55:26 -0700 (MST)

Hi Varun, 

The refund has not been processed for this order. 
It is C&C order pending since 14th of Mar. and due to the current situation the order wan not shipped to the store neither cancelled. 
Please advise 

Regards 
Shakeeb 

From: "varun sharma" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "hamza hafeez" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 20:50:06 
Subject: RE: 6469848339 // Refund approval 

I believe all such manual refunds were processed already by the CS team. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, June 03, 2020 7:16 PM 
To: Varun Sharma <[email-masked]>; Hamza Hafeez <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: 6469848339 // Refund approval 

External email sender, please take precaution. 

Hi Varun & Hamza, 

Problem Statement:Late Shipping / Refund approval 

Order Date : 14-Mar-2020 

Order ID: 6469848339 

Tracking ID: S000807053309 

Store : Centrepoint21090 

Shoemart items total price : 228 SAR 
Splash items total price : 267 SAR 

issue description : the order is pending since almost 3 months and we are not getting any response about shipping the order. 
Assistance required : Please provide approval so we can refund the customer. 

Regards 
Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 28 May, 2020 18:34:19 
Subject: 6469848339 // Late Shipping 

Hi Team, 

Problem Statement:Late Shipping 

Order Date : 14-Mar-2020 

Order ID: 6469848339 

Tracking ID: S000807053309 

Store : Centrepoint21090 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 14-Mar-2020 and till now the customer not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to send the order to the store, 

Regards, 

Ataullah 

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