Subject: Refund approval
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 3 Jun 2020 06:50:15 -0700 (MST)

Hi Team, 

Problem Statement: Advice about refund 

Order Date : 15/04/20220 

Order ID:6482348746 
Tracking ID: 45766094694 

Issue Description: Customer: Customer placed order for 17 items it's total cost is (SAR 450.00) he received a wrong order which included only 3 items . as per customer he created return request and handed over the wrong order to the Aramex Courier under this 45766094694 tracking ID while this tracking ID is not found in the Hybris after confirming with Aramex they say that there is no Record found for same ( 45766094694 ) tracking ID . And warehouse also confirmed that they have shippipped all 17 items. 

So we request you to advise whether we can refund full amount (SAR 450.00) to the customer to resolve the case. as customer received wrong order. 

Regards, 
Shafeeque 

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