Subject: Re: Ticket Back logs
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 3 Jun 2020 06:06:29 -0700 (MST)

Hi Jessie, 

Yes sure, Whenever you are free we can arrange the meeting to discuss about it. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 15:44:06 
Subject: RE: Ticket Back logs 

Hi Shakeeb and Team, 

Let’s discuss more about this sheet over teams. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, June 3, 2020 1:24 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: Ticket Back logs 

External email sender, please take precaution. 

Hi Jessie, 

Actually we have created Google Sheets and asked all the agents to work on the cases and add their Remarks, Plus we have added one column for DXB Team remarks. 
PFB and Kindly have your team add their remarks in order to help us closing as many cases as we can. 

Livesalesman 1 Backlogs [ https://docs.google.com/spreadsheets/d/1Byt8cfT5-Ec6VzYflamDCHJOmVhWX-izvMHZNTu8k-E/edit#gid=0 | 
https://docs.google.com/spreadsheets/d/1Byt8cfT5-Ec6VzYflamDCHJOmVhWX-izvMHZNTu8k-E/edit#gid=0 ] 

Livesalesman 2 Backlogs [ https://docs.google.com/spreadsheets/d/1gKJj9Ty2ISDip6Jjl3rShltVhOw9uXqahQSdOngfG1w/edit#gid=0 | https://docs.google.com/spreadsheets/d/1gKJj9Ty2ISDip6Jjl3rShltVhOw9uXqahQSdOngfG1w/edit#gid=0 ] 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 June, 2020 14:33:04 
Subject: RE: Ticket Back logs 

Hi Seeta, 

It’s good to see a slight decrease on back logs. What is needed to resolve the back logs for January, February and March? 

	

DATE 	

COUNT OF CASES-LIVESALESMAN GROUP 

Jan 	

3 

Feb 	

8 

Mar 	

59 

Apr 	

678 

May 	

3864 

Jun 	

894 

Grand Total 	

5506 

	

DATE 	

COUNT OF CASES - LIVESALESMAN L2 

Jan 	

4 

Feb 	

11 

Mar 	

120 

Apr 	

642 

May 	

1471 

Jun 	

10 

Grand Total 	

2258 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 26, 2020 6:57 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Saurabh < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Ticket Back logs 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Thank you for sharing the details, All pending the cases have been escalataed to the concerned teams and still we are waiting for thier revert. So we can take the action on those case. 

Also, i am going to create a google sheet for pending cases along with remarks, so your team can assist us. Will share the same sheet with you. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 26 May, 2020 17:14:52 
Subject: Ticket Back logs 

Hi Team, 

Exported the tickets for both LIVESALESMAN GROUP AND LIVESALESMAN L2 group and found back logs from 5 months back. 

Kindly check and advise what is needed for these to urgently close/resolve them. 

	

DATE 	

TICKET COUNT - LIVESALESMAN GROUP 

Jan 	

4 

Feb 	

9 

Mar 	

67 

Apr 	

999 

May 	

5010 

Grand Total 	

6089 

	

DATE 	

TICKET COUNT-LIVESALESMAN L2 

Jan 	

6 

Feb 	

10 

Mar 	

175 

Apr 	

949 

May 	

1204 

Grand Total 	

2344 

Check JANUARY, FEBRUARY AND MARCH – which has the least number of back logs/unresolved. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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