Subject: Re: Your return has been processed
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: namrita kanjani <[email-masked]>, raveen sethupathy <[email-masked]>, lmscontentqa <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, prakash iyangar <[email-masked]>, Salman Mamajiwala <[email-masked]>, Ansh Kapur <[email-masked]>
Date: Wed, 3 Jun 2020 05:57:19 -0700 (MST)

Hi Jessie, 

Voucher has been shared successfully with the customer. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "namrita kanjani" <[email-masked]>, "raveen sethupathy" <[email-masked]>, "lmscontentqa" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "prakash iyangar" <[email-masked]>, "Salman Mamajiwala" <[email-masked]>, "Ansh Kapur" <[email-masked]> 
Sent: Wednesday, 3 June, 2020 18:12:03 
Subject: RE: Your return has been processed 

Thanks [ mailto:[email-masked] | 
@Namrita Kanjani ] 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

Please send the below voucher to the customer. 

From: Namrita Kanjani <[email-masked]> 
Sent: Wednesday, June 3, 2020 3:41 PM 
To: Jessie Caparas <[email-masked]>; Raveen Sethupathy <[email-masked]>; lmscontentqa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>; Salman Mamajiwala <[email-masked]>; Ansh Kapur <[email-masked]> 
Subject: Re: Your return has been processed 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: N30-2FZN-DA6C-SL92-D |Start Date: 03.06.2020 00:00:00|End Date: 03.09.2020 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A 

Value: 30 AED|Minimum Threshold Value: 35 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

m: +971567299680 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, June 3, 2020 at 3:28 PM 
To: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Your return has been processed 

Hi [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Order ID 9834781099 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 3, 2020 3:04 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Your return has been processed 

Please provide an order ID for this voucher. 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

m: +971567299680 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, June 3, 2020 at 11:35 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Your return has been processed 

[ mailto:[email-masked] | @Namrita Kanjani ] 

-- 

Raveen Sethupathy 

Digital Marketing Coordinator 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 3, 2020 9:42 AM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Your return has been processed 

Hi Team, 

Please issue a Max 30 dirham voucher with a threshold of 35 valid for 3 months. 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 3, 2020 8:27 AM 
To: Maxuae Feedback < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bala Subramaniam < [ mailto:[email-masked] | [email-masked] ] >; Kelly Louise Thompson < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Your return has been processed 

[ mailto:[email-masked] | @Jessie Caparas ] [ mailto:[email-masked] | 
@Escalations Dxbteam ] please issue a Goodwill voucher of AED 30 to compensate the customer. 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752529875&sdata=xRJBUtPxb09ysyB5CYwwY8w5D%2BjVMPDHkl4krYYNdH4%3D&reserved=0 | 
Outlook for iOS ] 

From: Maxuae Feedback < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 3, 2020 8:24:59 AM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bala Subramaniam < [ mailto:[email-masked] | [email-masked] ] >; Kelly Louise Thompson < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Your return has been processed 

Hi Prakash, 

Can you check on the below mail from a customer. 

She had asked for refund on the courier charges which hasn’t happened. 

Kindly address this at the earliest 

Regards 

Customer Care. 

Max, 16th Floor, Landmark Towers, Dubai Marina, Dubai – UAE 

From: Anas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 02, 2020 12:32 AM 
To: Maxuae Feedback < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Your return has been processed 

External email sender, please take precaution. 

How long you required to refund my amount and reply to my email? 

On Thu, 20 Dec 2018, 11:44 Maxuae Feedback, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi, 

We have initiated your request. 

We will be processing your refund our representative will get in touch with you on this soon. 

Apologies for a delayed response. 

Regards 

Customer Care. 

Max, 16th Floor, Landmark Towers, Dubai Marina, Dubai – UAE 

From: Anas Kavvayi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 19, 2018 8:12 PM 
To: Maxuae Feedback < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Your return has been processed 

Pls let me know is there any customer service? 

On 9:49PM, Fri, 7/12/2018 Anas Kavvayi < [ mailto:[email-masked] | [email-masked] ] wrote: 

BQ_BEGIN

Hi... 

As advertised, it should be delivered on same day if order placed before 12:00 O' clock, I was placed this order for an urgent requirement, but I didn't received on time, due to delayed delivery it was not useful, that's why I returned the same, i informed also the same at POS while returned. 

Can you let me know how can you deduct courier charge from this order as I didn't received on time. 

On 7:18PM, Fri, 7/12/2018 Max Fashion < [ mailto:[email-masked] | [email-masked] ] wrote: 

BQ_BEGIN

	

	

RE: Order number 9834781099 

	

	

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[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fdepartment%2Fwomen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752569856&sdata=%2FGbl8XFfcUPb8yOYsYhewrzlePwKTgwDr8hnfP1hb%2FI%3D&reserved=0 | Women ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fdepartment%2Fmen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752579856&sdata=lFBrHJ6RBvlIPIXoDjdj16PvGYcAhb%2FTnWA24IeUQCU%3D&reserved=0 | Men ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fdepartment%2Fgirls%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752589847&sdata=AD%2FIlg5ZX4D5MIp9ME81UykivV5%2FnSYtPDPYUQTE7aU%3D&reserved=0 | Girls ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fdepartment%2Fboys%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752589847&sdata=eJI5xm54w6tsLfPqV%2Ft4T7tEu65jFHUaWsgidUPCJW8%3D&reserved=0 | Boys ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fdepartment%2Fshoes%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752599843&sdata=eGS7Onm4bMxVxtde93j%2BGIfoCF9b0n54Y2O37yRZWo4%3D&reserved=0 | Shoes ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Finspiration%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752609836&sdata=5yGeRj06qaMoMwR2yk%2BeC%2FLl49dnO3sy3uEbji7xveE%3D&reserved=0 | Inspiration ] 

	

	

Your return has been processed. 

Hi Anas Anas, your refund for order number [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fmy-account%2Forder%2F9834781099%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752609836&sdata=dKj7mxkUB2L%2FO52vcgWuxJvUwBecjNbdR8THNo%2FdXYE%3D&reserved=0 | 9834781099
 ] has been processed. For details on when you will receive your refund amount, please refer to our [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Ffaq%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752619831&sdata=ZR92%2BdMF9IqLt6F80rdbkzM4WREb0hW9lG8%2FElI6o14%3D&reserved=0 | 
FAQ page ] . 

Remember, you can also easily cancel and return the products online. 

	

Item 	

Description 	

Total Price 

	

	

Total 	

AED 0 

	

Total Refund Amount 	

AED 81 

	

Items that are cancelled or refunded are not eligible for Shukrans. 

	

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