Subject: RE: Your return has been processed
From: Jessie Caparas <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Raveen Sethupathy <[email-masked]>, lmscontentqa <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>, Salman Mamajiwala <[email-masked]>, Ansh Kapur <[email-masked]>
Date: Wed, 3 Jun 2020 12:42:03 +0000

Thanks @Namrita Kanjani<mailto:[email-masked]>

@Shakeeb Arsalan<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please send the below voucher to the customer.

From: Namrita Kanjani <[email-masked]>
Sent: Wednesday, June 3, 2020 3:41 PM
To: Jessie Caparas <[email-masked]>; Raveen Sethupathy <[email-masked]>; lmscontentqa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>; Salman Mamajiwala <[email-masked]>; Ansh Kapur <[email-masked]>
Subject: Re: Your return has been processed

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: N30-2FZN-DA6C-SL92-D |Start Date: 03.06.2020 00:00:00|End Date: 03.09.2020 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 30 AED|Minimum Threshold Value: 35 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143
m: +971567299680

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, June 3, 2020 at 3:28 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, lmscontentqa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your return has been processed

Hi @Namrita Kanjani<mailto:[email-masked]>

Order ID 9834781099

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 3:04 PM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your return has been processed

Please provide an order ID for this voucher.

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143
m: +971567299680

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, June 3, 2020 at 11:35 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, lmscontentqa <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your return has been processed

@Namrita Kanjani<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 9:42 AM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Your return has been processed

Hi Team,

Please issue a Max 30 dirham voucher with a threshold of 35 valid for 3 months.

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 8:27 AM
To: Maxuae Feedback <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Kelly Louise Thompson <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your return has been processed

@Jessie Caparas<mailto:[email-masked]> @Escalations Dxbteam<mailto:[email-masked]> please issue a Goodwill voucher of AED 30 to compensate the customer.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752529875&sdata=xRJBUtPxb09ysyB5CYwwY8w5D%2BjVMPDHkl4krYYNdH4%3D&reserved=0>

________________________________

From: Maxuae Feedback <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 8:24:59 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Cc: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Kelly Louise Thompson <[email-masked]<mailto:[email-masked]>>
Subject: FW: Your return has been processed

Hi Prakash,

Can you check on the below mail from a customer.

She had asked for refund on the courier charges which hasn't happened.

Kindly address this at the earliest

Regards

Customer Care.

Max, 16th Floor, Landmark Towers, Dubai Marina, Dubai - UAE

From: Anas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 02, 2020 12:32 AM
To: Maxuae Feedback <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your return has been processed

External email sender, please take precaution.

How long you required to refund my amount and reply to my email?

On Thu, 20 Dec 2018, 11:44 Maxuae Feedback, <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

We have initiated your request.

We will be processing your refund our representative will get in touch with you on this soon.

Apologies for a delayed response.

Regards

Customer Care.

Max, 16th Floor, Landmark Towers, Dubai Marina, Dubai - UAE

[maxfashion UNIT-01]

From: Anas Kavvayi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 19, 2018 8:12 PM
To: Maxuae Feedback <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your return has been processed

Pls let me know is there any customer service?

On 9:49PM, Fri, 7/12/2018 Anas Kavvayi <[email-masked]<mailto:[email-masked]> wrote:

Hi...

As advertised, it should be delivered on same day if order placed before 12:00 O' clock, I was placed this order for an urgent requirement, but I didn't received on time, due to delayed delivery it was not useful, that's why I returned the same, i informed also the same at POS while returned.

Can you let me know how can you deduct courier charge from this order as I didn't received on time.

On 7:18PM, Fri, 7/12/2018 Max Fashion <[email-masked]<mailto:[email-masked]> wrote:

RE: Order number 9834781099

[Image removed by sender.  Max logo]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752539866&sdata=dSvHaAvuwvvnKtBvSWidSFj4I7QnALKzYkyHbKvdMdM%3D&reserved=0>

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Your return has been processed.

Hi Anas Anas, your refund for order number 9834781099 <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Fmy-account%2Forder%2F9834781099%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752609836&sdata=dKj7mxkUB2L%2FO52vcgWuxJvUwBecjNbdR8THNo%2FdXYE%3D&reserved=0> has been processed. For details on when you will receive your refund amount, please refer to our FAQ page<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2Ffaq%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf8e0d663129d4ca125d608d807b30485%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637267812752619831&sdata=ZR92%2BdMF9IqLt6F80rdbkzM4WREb0hW9lG8%2FElI6o14%3D&reserved=0>.

Remember, you can also easily cancel and return the products online.

Item

Description

Total Price

Total

AED 0

Total Refund Amount

AED 81

Items that are cancelled or refunded are not eligible for Shukrans.

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