Subject: RE: Ticket Back logs
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 3 Jun 2020 10:14:06 +0000

Hi Shakeeb and Team,

Let’s discuss more about this sheet over teams.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 3, 2020 1:24 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Ticket Back logs

External email sender, please take precaution.
Hi Jessie,

Actually we have created Google Sheets and asked all the agents to work on the cases and add their Remarks, Plus we have added one column for DXB Team remarks.
PFB and Kindly have your team add their remarks in order to help us closing as many cases as we can.

Livesalesman 1 Backlogs  https://docs.google.com/spreadsheets/d/1Byt8cfT5-Ec6VzYflamDCHJOmVhWX-izvMHZNTu8k-E/edit#gid=0

Livesalesman 2 Backlogs  https://docs.google.com/spreadsheets/d/1gKJj9Ty2ISDip6Jjl3rShltVhOw9uXqahQSdOngfG1w/edit#gid=0

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 3 June, 2020 14:33:04
Subject: RE: Ticket Back logs

Hi Seeta,

It’s good to see a slight decrease on back logs. What is needed to resolve the back logs for January, February and March?

DATE
COUNT OF CASES-LIVESALESMAN GROUP
Jan
3
Feb
8
Mar
59
Apr
678
May
3864
Jun
894
Grand Total
5506

DATE
COUNT OF CASES - LIVESALESMAN L2
Jan
4
Feb
11
Mar
120
Apr
642
May
1471
Jun
10
Grand Total
2258

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 26, 2020 6:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Ticket Back logs
Importance: High

External email sender, please take precaution.
Hi Jessie,

Thank you for sharing the details, All pending the cases have been escalataed to the concerned teams and still we are waiting for thier revert. So we can take the action on those case.

Also, i am going to create a google sheet for pending cases along with remarks, so your team can assist us. Will share the same sheet with you.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 26 May, 2020 17:14:52
Subject: Ticket Back logs

Hi Team,

Exported the tickets for both LIVESALESMAN GROUP AND LIVESALESMAN L2 group and found back logs from 5 months back.

Kindly check and advise what is needed for these to urgently close/resolve them.

DATE
TICKET COUNT - LIVESALESMAN GROUP
Jan
4
Feb
9
Mar
67
Apr
999
May
5010
Grand Total
6089

DATE
TICKET COUNT-LIVESALESMAN L2
Jan
6
Feb
10
Mar
175
Apr
949
May
1204
Grand Total
2344

Check JANUARY, FEBRUARY AND MARCH – which has the least number of back logs/unresolved.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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