Subject: RE: Missing items // 290086386632
From: Usman Aslam Qadri <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Suvadeep Saha <[email-masked]>, Seeta Seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>, Arsalan Tariq <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Shriram Srinivasan <[email-masked]>, Key Accounts - KSA <[email-masked]>, CS E-Commerce Support <[email-masked]>, SMSA Support <[email-masked]>
Date: Wed, 3 Jun 2020 06:52:03 +0000

Dear Sagaya ,

Below for your information as you requested.

Barcode

Scan Time

Remarks

171086386643

5/19/2020 11:46

RTN TO LAND MARK

290086386632

4/20/2020 16:18

Shipment delivered

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Sagaya Suresh Kumar [mailto:[email-masked]]
Sent: Tuesday, June 2, 2020 11:27 AM
To: Fauzan Ahmad . Musalman; Usman Aslam Qadri; Key Accounts - KSA; CS E-Commerce Support; SMSA Support
Cc: Escalations Dxbteam; Apoorv Joshi; Shakeeb Arsalan; Suvadeep Saha; Seeta Seeta; Sachin Maheshwari; Arsalan Tariq; Ramesh Gottimukkala; Shriram Srinivasan
Subject: RE: Missing items

@Usman Aslam Qadri<mailto:[email-masked]>

Why this order delivered partial to customer end?

Please check and update this remaining item delivery status on urgent!!

Carton Box Id: ECJED499047 ( SAR 229 )

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, June 01, 2020 8:07 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing items

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case, kindly check and assist us.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 00:15:51
Subject: Missing items

ticket #918470<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F918470&data=02%7C01%7Csagaya.kumar%40landmarkgroup.com%7Ccc5861119d50441a0f2808d8064e264e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637266280021924048&sdata=j%2Bz%2FM0yo10My%2B6%2FCvliy%2BjNQSSGJEkrlS0cyvWz9GHQ%3D&reserved=0>

Hi Team,

Problem Statement: Missing items
Order Date : Apr 8, 2020
Order ID: 6479189052
Tracking ID: 290086386632
Assistance Required: Need missing item
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item is 156414930 - - MOLTO Kitchen Studio (SAR229.00)

Regards,
Fauzan

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