Subject: RE: SADAD Refund Issue. // 6485466486
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 2 Jun 2020 17:59:42 +0000

Hi Fauzan,

Noted. Escalated to finance to process.

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, June 2, 2020 8:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: SADAD Refund Issue. // 6485466486
Importance: High

External email sender, please take precaution.
Hi Team,

below order has been not delivered and customer has shared the bank detils for refund, kindly check and process the refund.

Order ID; 6485466486
SADAD Transaction ID: P1000000000004690084

Bank Details;
The beneficiary's name: Khaled Abdullah Al-Zahrani
The bank's name: Al-Rajhi Bank
Account number: 387608010011008
IBAN: 8480000387608010011008
Branch name: Jeddah Islamic Port
Account type: current

Thank you for your help.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 June, 2020 20:23:18
Subject: SADAD Refund Issue. // 6485466486

Hi Team,

Problem statement; SADAD Refund Issue.
Order ID; 6485466486
Assistance Required; Need to update customer bank details & confirm about refund process.

The refund has been initiated according to the RMA status, but Payment status did not change yet,
kindly confirm the refund has been processed or not?

Bank Details;

The beneficiary's name according to the bank: Khaled Abdullah Al-Zahrani

The bank's name: Al-Rajhi Bank

Account number: 387608010011008

IBAN: 8480000387608010011008

Branch name: Jeddah Islamic Port

Account type: current

Regards
Ataullah

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