Subject: Re: Refund Process the customer already paid the amount check tracking id 45759976216
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 1 Jun 2020 22:05:58 -0700 (MST)

Okay, the refund has not been initiated here because the reason has been marked in the NDR as RMA, 
take screen shot for the existing RMA as it shows the item has been received at the WH, ask Jira to delete it, then create a new one with another reason ,attach the screenshot u have taken and ask Jira to process the RMA 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 June, 2020 22:51:20 
Subject: Re: Refund Process the customer already paid the amount check tracking id 45759976216 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mohammad Musaed" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, June 1, 2020 7:47:54 PM 
Subject: Re: Refund Process 

the order is COD 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 26 May, 2020 17:38:55 
Subject: Refund Process 

Hi Team, 

Subject : Refund Process 

Problem Statement – Refund Issue 
Order No:6474762291 
AWB - 45760383874 
Through AWB we can see that the returned items have delivered on your end. 
​ 
RMA : 23795284 
No Of The Returned Items = 1 
Assistance Required – Need Refund Initiation 

Please check on this and initiate the refund ASAP. 

Warm Regards, 
Tawfik