Subject: Re: Escalation for Ticket ID 779787
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 1 Jun 2020 10:30:49 -0700 (MST)

Hi Nikhil. 

If Conloc and Courier have confirmed that they have shipped and delivered the all items kindly and customer still insisting that he has not revived the all items, escalate to concept head for refund approval with complete details. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 June, 2020 22:19:58 
Subject: Escalation for Ticket ID 779787 

Dear All, 
WIth regards to Ticket ID 779787, Order ID 9777178424, customer is complaining that he has received only 1 package from Splash and the Babyshop items are not received by him. 

We have confirmed from Conloc & courier and they confirmed that only 1 package was there, which was delivered. 

The Customer is still complaining that all 10 items from Babyshop are missing. 

Kindly assist. 

Regards, 
Nikhil.