Subject: Re: Missing items: Case id - 809045, Order ID: 6478437327
From: Shakeeb Arsalan <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Mon, 1 Jun 2020 07:15:37 -0700 (MST)

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 15 May, 2020 13:20:51 
Subject: Re: Missing items: Case id - 809045, Order ID: 6478437327 

Hi Team, 

With reference to the order number: 6478437327, the customer placed the order for 5items and as per the hybris we have delivered all items. However, the customer is claiming that he has received only 1 item out of 5 items. 

The missing items are: 
1. 158846064 - - Summer Infant My Size Potty 
2. 118541937 - - Juniors Printed Washable Trainer Briefs 
3. 118541902 - - Juniors Printed Trainer Briefs with Elasticised Waistband 
4. 160804379 - - Juniors Speedster Driver 

Kindly check this concern and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 15 May, 2020 12:23:07 
Subject: Missing items: Case id - 809045, Order ID: 6478437327 

Hi Team, 

Please update on the below concern so that we can inform the customer accordingly. 

Problem Statement: The customer has reported to us that he has not received the 4 items 

Case id - 809045 
Order Date: 4/6/2020 
Delivery Date: 4/26/2020 
Order ID: 6478437327 
Tracking ID: 290084231777 

Item received: 160810882 - - Juniors Air Hockey Game Set 

Missing items: 
1. 158846064 - - Summer Infant My Size Potty 
2. 118541937 - - Juniors Printed Washable Trainer Briefs 
3. 118541902 - - Juniors Printed Trainer Briefs with Elasticised Waistband 
4. 160804379 - - Juniors Speedster Driver 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 5 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 5 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish