Subject: Missing item: Case id - 971095 Order ID: 6479265214
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 1 Jun 2020 04:52:11 -0700 (MST)

Hi Team, 

Please help us to find the below item or to process the refund for the same. 

Problem Statement: The customer has reported to us that he has not received one item 

Case id - 971095 
Order Date: 4/9/2020 
Delivery Date: 5/8/2020 
Order ID: 6479265214 
Tracking ID: S000838484183 

Item name: 162032159 - - Juniors Horizon Baby Walker 
Item cost: SAR 149.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped both the items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish