Subject: Re: Refund issue- 9768676487
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 31 May 2020 08:04:16 -0700 (MST)

Hi Hiren, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 17:48:46 
Subject: Refund issue- 9768676487 

Hi Team, 

Ticket number: 760735 
Problem Statement: Refund issue 
Order Date: Jan 28, 2020 
Order ID: 9768676487 
RMA: 42872918 

Assistance Required: Need urgent refund. 

Issue Description: The refund status is showing the "BANK_TRANSFER_IN_PROGRESS" and we have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for her refund. 

Thank you for your help! 

Regards, 
Shivani