Subject: Re: Refund Approval / Not delivered Item 6472297953
From: Shakeeb Arsalan <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 31 May 2020 00:47:38 -0700 (MST)

Hi Mike, 

Any Update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mike bermingham" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 29 May, 2020 22:17:46 
Subject: Refund Approval / Nod delivered Item 6472297953 

Hi Team 

Problem Statement: Refund Approval / Not delivered Item 

Order Date : 24-Mar-2020 
Order ID: 6472297953 
Return Tracking ID: 290080941553 
Not delivered Item : 162126228 - - Metallic Console Table with Glass Top - 110x33x80 cms SAR549.00 
RMA : 23808019 
Issue description : The order on hybris marked as delivered, but the customer reported that the item mentioned above has not been received, And SMSA confirmed that they have returned one package to the WH (PFA), We contacted conloc to confirm whether they have received the returned item or not but they did not reply. 

Assistance Required: Please provide approval so we van refund the customer as the issue is pending since 2 months. 

Regards, 
Shakeeb