Subject: Re: Arabic Language Test - Layla Shofar
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 30 May 2020 13:51:09 -0700 (MST)

Hi Harpreet, 

The candidate is native and i evaluate the test 9 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 30 May, 2020 17:23:08 
Subject: Fwd: Arabic Language Test - Layla Shofar 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Layla Shofar / (0091) 6375277446 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I must apologize to the customer for mistake in the order and I'll see the distance between me and the customer's order then specify how much time it takes me to reach him and the request will be delivered to customer as soon as possible 
and to satisfy the customer. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm BDS student ( internship) in Nims university in Jaipur / Rajasthan in India 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيده تساهم في ازدياد ربح الشركة وازدياد اعداد العملاء 
الخدمة الرائعة تساهم في زيادة ارباح الشركة لأن العميل سيكون راضي وبالتالي سيعاود استهلاك الخدمة أو المنتج من نفس الشركة وسيقوم بالترويج للشركة بناءأ على خدمة العملاء الرائعة التي تلقاها . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ان اعمل بجد مع العملاء 
ان اكون صادق في تعاملي 
ان احاول إرضاء العميل على المنتج 
ان يكون لدي جميع المعلومات عن المنتج والشركة الام لكي اعرف ان أجيب على جميع اسئلة العملاء المباشرة وغير المباشرة بطريفة منتظمة وصحيحة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بلادي الأم هي اليمن 
وأيضاً سافرت الى سلطنة عمان 
وانا حالياً في الهند في مدينة جايبور في راجستان