Subject: Re: Lost Order / Refund approval 6480162548
From: Lalit Ratnala <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mike Bermingham <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Gunjan Sah <[email-masked]>, K Nayan <[email-masked]>
Date: Sat, 30 May 2020 20:46:04 +0000

Hi Sanjana,

Can you please get a response from Shipa by tomorrow on this wrong delivery order due to wrong phone number.

Thanks,
Lalit
+971504231850
+97145172159

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, May 29, 2020, 8:52 PM
To: Mike Bermingham
Cc: Lalit Ratnala; Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Escalations Dxbteam
Subject: Re: Lost Order / Refund approval 6480162548

External email sender, please take precaution.

Sure will do that.

Thank you.

________________________________
From: "mike bermingham" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Lalit Ratnala" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Friday, 29 May, 2020 22:03:12
Subject: Re: Lost Order / Refund approval  6480162548

Let’s see if we can get a response from Shipa to see where they delivered this order. If we do not hear back in 48 hrs please refund.

@Lalit Ratnala<mailto:[email-masked]> please follow up with Shipa

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CLalit.Ratnala%40landmarkgroup.com%7C7aca250de4604ac806e808d803f0a3f7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637263679370035968&sdata=75Bm5F6UKnkILxOVrPeEv1aP9M0WeG31uzABR8xUKGo%3D&reserved=0>
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, May 29, 2020 8:23:58 PM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Lost Order / Refund approval 6480162548

External email sender, please take precaution.

Hi Mike.

Problem Statement : Lost Order / Refund approval
Order placed on : 11-Apr-2020
Order ID : 6480162548
Tracking ID : S000960494440
Issue description : Customer placed his order on Apr 11th and put wrong contact NO while placing the order, The order was delivered on 28th of Apr. But customer is claiming that he did not received the order and told us that he entered wrong contact NO while placing the order.
Customer did not contact us within 48 Hours from the date of placing the order to correct the contact NO, he came after the order was delivered and says that he entered wrong contact NO.
We asked Shipa for POD but did not get back to us.

Assistance required : Please Advise if we can go ahead and refund the customer as it is his first order with us.

Regards
Shakeeb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com