Subject: ON_VALIDATION_CANCELLED and Customer demanding refund
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Hafizullah Lsm <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 30 May 2020 12:36:36 -0700 (MST)

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 30 May, 2020 07:01:15 
Subject: ON_VALIDATION_CANCELLED and Customer demanding refund 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED and Customer demanding refund 

Order Date: Apr 30, 2020 
Order ID: 6487573758 
Assistance Required: Need to check this order 

Issue Description: The customer tries to place the order on Apr 30, 2020 but did not complete and status is ON_VALIDATION_CANCELLED when i check the Payment Transactions so there is No Entries but the customer calming for deduction and sent us a picture of ti so kindly check this order. 

Regards 
Hafizullah