Subject: Re: missing item/ 6478796911 // 290086117434
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 30 May 2020 03:58:46 -0700 (MST)

Hi team, 

kindly help in closing the case. 

Regards, 
Asjad 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 24 May, 2020 18:33:32 
Subject: Re: missing item/ 6478796911 // 290086117434 

Hi team, 

any update? 

Regards 
Asjad 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Monday, 18 May, 2020 22:48:25 
Subject: Re: missing item/ 6478796911 // 290086117434 

Hi Team, 

Kindly advise regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 16 May, 2020 15:06:20 
Subject: Re: missing item/ 6478796911 // 290086117434 

Hi team, 

The customer has received the missing item but the refund for the same also has been initiated and the customer wants to pay back the returned amount. 
kindly check and advise what to do. 

Regards, 
Asjad. 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Usman Aslam Qadri" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Arsalan Tariq" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Key Accounts - KSA" <[email-masked]>, "CS E-Commerce Support" <[email-masked]>, "SMSA Support" <[email-masked]> 
Sent: Wednesday, 13 May, 2020 13:54:16 
Subject: RE: missing item/ 6478796911 // 290086117434 

Dear [ mailto:[email-masked] | 
@Usman Aslam Qadri ] 

Any update 

Regards 

Sagaya Suresh 

+966 565165997 

From: Usman Aslam Qadri <[email-masked]> 
Sent: Saturday, May 09, 2020 4:32 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Cc: Arsalan Tariq <[email-masked]>; Seeta Seeta <[email-masked]>; asjad hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Key Accounts - KSA <[email-masked]>; CS E-Commerce Support <[email-masked]>; SMSA Support <[email-masked]> 
Subject: RE: missing item/ 6478796911 // 290086117434 

External email sender, please take precaution. 

Dear Sagaya , 

The delivery process not yet over, kindly hold for the delivery updates. 

Note: Deliveries are scheduled and smooth delivery is maintained however, for lockdown cities disturbance might be expected 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.smsaexpress.com%2F&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7C0a05a9366d2b417205cc08d7f41d6538%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637246279392418537&sdata=SGbqJzcyc3HQN50KAO92asREL2ifSNXInJsI9MTTRX0%3D&reserved=0 | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Sagaya Suresh Kumar [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, May 3, 2020 9:50 AM 
To: Fauzan Ahmad . Musalman; Usman Aslam Qadri; CS E-Commerce Support; SMSA Support 
Cc: Arsalan Tariq; Seeta Seeta; asjad hussain; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; Key Accounts - KSA 
Subject: RE: missing item/ 6478796911 

Dear [ mailto:[email-masked] | 
@Usman Aslam Qadri ] 

Why this order partial delivery to customer end.? 

Kindly check and update remaining item delivery status on urgent!! 

ORDER NO : 6478796911 

AWB NO : 290086117434 

CARTON BOX ID : ECJED490656 (SAR – 435) 

Regards 

Sagaya Suresh 

+966 565165997 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 02, 2020 8:20 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: missing item/ 6478796911 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly help us in below case. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 April, 2020 14:21:41 
Subject: missing item/ 6478796911 

Hi team, 

Problem Statement: (Missing items) 

Order Date : Apr 7, 2020 

Order ID: 6478796911 

Tracking ID: 290086117434 and 45763149714 

Assistance Required: Need missing item (162056759 - - Juniors Devon Travel Cot SAR300.00) 

Issue Description: Issue Description: The customer is chasing us for the missing item( 162056759 - - Juniors Devon Travel Cot SAR300.00) 

Kindly check and update as we can see it has been shipped from our end. 

Regards, 

Asjad. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7C0a05a9366d2b417205cc08d7f41d6538%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637246279392428526&sdata=%2B8LQyTSBRzg3d%2BoaRisaUYP%2B87XzgsmJFEk72DdoVII%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com