Subject: Lost Order / Refund approval 6480162548
From: Shakeeb Arsalan <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 29 May 2020 09:23:58 -0700 (MST)

Hi Mike. 

Problem Statement : Lost Order / Refund approval 
Order placed on : 11-Apr-2020 
Order ID : 6480162548 
Tracking ID : S000960494440 
Issue description : Customer placed his order on Apr 11th and put wrong contact NO while placing the order, The order was delivered on 28th of Apr. But customer is claiming that he did not received the order and told us that he entered wrong contact NO while placing the order. 
Customer did not contact us within 48 Hours from the date of placing the order to correct the contact NO, he came after the order was delivered and says that he entered wrong contact NO. 
We asked Shipa for POD but did not get back to us. 

Assistance required : Please Advise if we can go ahead and refund the customer as it is his first order with us. 

Regards 
Shakeeb