Subject: Re: Refund process
From: Mohammad Musaed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 29 May 2020 00:25:32 -0700 (MST)

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, I have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account. 

Please keep the customer posted about this issue. 

we are following format sent by seeta before 4 months 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mohammad Musaed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, May 28, 2020 4:03:15 PM 
Subject: Re: Refund process 

The format of Jira ticket u have raised is not correct, 
Take screenshot for the Payment Transactions section and put in the subject line refund has been rejected 3 times along with the order NO and ask them to do the needful 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 23 May, 2020 13:32:22 
Subject: Refund process 

​Hi Team, 

Order No:6476602579 

Refund has been processed on 5/8/20 8:04 PM but Transaction status "REJECTED" 

Kindly check and inform us , 

Regards, 
Tawfik