Subject: RE: Refund Approval /6473035503
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Fri, 29 May 2020 06:35:52 +0000

Ok, proceed for manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, May 28, 2020 8:46 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: Re: Refund Approval /6473035503

External email sender, please take precaution.
Hi Sachin,

Problem Statement: (Missing items) Refund approval
Order Date : Mar 26, 2020
Order ID: 6473035503
Tracking ID: S000721161296 and S000699423638
Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 161087554 - - Juniors Omega Baby Walker SAR124.00

Regards
Shakeeb.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 21:49:24
Subject: Re: missing item/6473035503

Hi Team,

Any update?.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 April, 2020 18:51:25
Subject: Re: missing item/6473035503

Hi Sagaya,

In the below case the cutsomer is complaining about the missing item which is:161087554 - - Juniors Omega Baby Walker SAR124.00. The agent has already esclated the case and the last update was done by your side itself but after that, we haven't received any update on the case.

Can you please check this case on a priority basis as customer is constantly chasing us for his missing item.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 April, 2020 12:15:22
Subject: missing item/6473035503

Hi team,

Problem Statement: (Missing items)
Order Date : Mar 26, 2020
Order ID: 6473035503
Tracking ID: S000721161296 and S000699423638
Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 161087554 - - Juniors Omega Baby Walker SAR249.00

Regards
Asjad.

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