Subject: Re: Refund approval / 6464096993
From: Mike Bermingham <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 28 May 2020 16:29:44 +0000

Please refund

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, May 28, 2020 8:28:06 PM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval / 6464096993

External email sender, please take precaution.

Hi team,

Problem Statement: Refund Approval
Order Date : Feb 5, 2020
Order ID: 6464096993
Tracking ID: 45736242801
Pickup Reference : B119883
Missing item: 161660688 - - Decorative Wall Decor with Metallic Glaze ... SAR 273
Issue Description: Customer raised return request for two pieces for the item( 161660688 Decorative Wall Decor with Metallic Glaze) on 2/8/20 and returned both pieces but we received  only one piece in the warehouse.

Customer's History : Customer is with us since Jan 2020 and having 8 completed orders, and it is the first time he report such issue.

Assistance Required: Please provide us so we can refund the customer.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Sunday, 24 May, 2020 16:51:18
Subject: lost in transit/ 6464096993

Hi team,

Problem Statement: (Missing items)
Order Date : Feb 5, 2020
Order ID: 6464096993
Tracking ID: 45736242801
Assistance Required: Need missing item(Decorative Wall Decor with Metallic Glaze)

Issue Description: Customer is claiming that he raised return request for two pieces for the item(Decorative Wall Decor with Metallic Glaze) on 2/8/20 and returned  both the pieces but we received  only one piece in the warehouse.
Missing item: 161660688 - - Decorative Wall Decor with Metallic Glaze
kindly  check and advise.

Regards,
Asjad.

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