Subject: Re: Refund approval / 6464096993
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 28 May 2020 09:28:06 -0700 (MST)

Hi team, 

Problem Statement: Refund Approval 
Order Date : Feb 5, 2020 
Order ID: 6464096993 
Tracking ID: 45736242801 
Pickup Reference : B119883 
Missing item: 161660688 - - Decorative Wall Decor with Metallic Glaze ... SAR 273 
Issue Description: Customer raised return request for two pieces for the item( 161660688 Decorative Wall Decor with Metallic Glaze) on 2/8/20 and returned both pieces but we received only one piece in the warehouse. 

Customer's History : Customer is with us since Jan 2020 and having 8 completed orders, and it is the first time he report such issue. 

Assistance Required: Please provide us so we can refund the customer. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 24 May, 2020 16:51:18 
Subject: lost in transit/ 6464096993 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Feb 5, 2020 
Order ID: 6464096993 
Tracking ID: 45736242801 
Assistance Required: Need missing item(Decorative Wall Decor with Metallic Glaze) 

Issue Description: Customer is claiming that he raised return request for two pieces for the item(Decorative Wall Decor with Metallic Glaze) on 2/8/20 and returned both the pieces but we received only one piece in the warehouse. 
Missing item: 161660688 - - Decorative Wall Decor with Metallic Glaze 
kindly check and advise. 

Regards, 
Asjad.