Subject: FW: Escalations emails - Aramex
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 28 May 2020 13:11:28 +0000

Hi Team,

FYI on some delivery related cases escalated by the team.

These are UAE cases for now.

Kindly check if any of these belong to your team.

From: Asha Dsouza <[email-masked]>
Sent: Thursday, May 28, 2020 4:04 PM
To: K Nayan <[email-masked]>
Cc: Gunjan Sah <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>; Jessie Caparas <[email-masked]>; Tanveer Sawant <[email-masked]>; Escalations Dxbteam <[email-masked]>; Krizette Masangkay <[email-masked]>; Ibrahim Surti <[email-masked]>; Lalit Ratnala <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Sanjana Suresh <[email-masked]>
Subject: RE: Escalations emails - Aramex

External email sender, please take precaution.
Dear Nayan/ Sanjana,

Please find the status for below

Rest will share shortly

Order No
AWB Number
Status
9770685258
45495645904
Collection attempted -person not available
9773363750
45496265555
Checking
9773359107
45908950220
Collection arranged for today
9774126455
​43597423505
Collection attempted -person not available
9773693337
45908905372
Collection arranged again for today
9775544862
45903269650
Delivered
9772740835
45495910740
Will be returned at the earliest
9772925747
45904249436
Collection cancelled and awb terminated
9775716566
45907386770
As per customer already collected
9775756744
45903672765
Attempted delivery today but failed
9776665891
45904473952,45904305241
Attempted delivery but failed
9776608545
45904129191
Delivery arranged for Saturday
9775727283
45904065255
Delivered
9776301905
45903882172
Customer refused
9776196291
45904010036
Attempted delivery but failed
9775758503
45904011495
Checking with concern team
9775983613
45903932465
delivered
9775941164
45904130591
delivered
9776527180
45904025296
Attempted and failed
9776085764
45904025160
Attempted and failed
9776241477
45904178121
Attempted and failed
9775995742
45903968876
Attempted and failed
9775995643
45905315061
Delivered
9776395968
45903988373
Attempted and failed
9776274178
45903885053
Attempted and failed
9775661911
45903906451
Checking with concern if this was delivered as its was ofd
9776977664
45904950792
Customer refused
9777177686
45905086964
Checking with concern if this was delivered as its was ofd
9776690584
45904116694
Checking with concern if this was delivered as its was ofd
9778118780
45905309100
Delivered
9778442403
45905251685
Delivered
9776283320
45904246695
Attempted failed
9776579947
45904129294
Checking with concern if this was delivered as its was ofd
9777840458
45905161050
Checking with concern if this was delivered as its was ofd
9776574399
45904148592
Attempted failed
9777946761
45905022645
Checking with concern if this was delivered as its was ofd
9777895207
45905196514
Attempted and failed
9774890534
45497658205
1 pcs Delivered / 1 pcs will check and arrange
9776638869
45904517256
Attempted and failed
9778464078
45905250064
Attempted and failed
9778856765
45905686912
Attempted and failed
9779108400
45905979081
Delivered
9776680167
45905086706
AWB terminated and collection was cancelled
9774981487
45904004580, 45903689101
Terminated
9779320329
45905922204
Attempted failed
9779735555
45906197536
Checking
9779909712
45906554735
Terminated
9779316828
45906202731
Out for delivery
9779607846
45906088756
Checking with concern if this was delivered as its was ofd
9776301075
45904471045
Checking with concern if this was delivered as its was ofd
9779715873
45906222880
Delivered

Asha Dsouza.
Customer Success Specialist

Aramex
Direct phone : 971 46076123
Email : [email-masked]<mailto:[email-masked]>
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: Asha Dsouza
Sent: Thursday, May 28, 2020 12:38 PM
To: K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Gunjan Sah <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Escalations emails - Aramex

Dear Nayan,

Sure will check and update for below

Asha Dsouza.
Customer Success Specialist

Aramex
Direct phone : 971 46076123
Email : [email-masked]<mailto:[email-masked]>
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: K Nayan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 12:27 PM
To: Asha Dsouza <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>
Cc: Gunjan Sah <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Escalations emails - Aramex

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Asha

Please ensure we have an update for all the below mentioned by EOD.

Our CS team is trying to reach out to the Aramex team for updates for these orders but they haven’t received a response as of now.

Kindly do the needful at the earliest.

Thank you
K Nayan
+971-503650952
+971-045174436

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 12:10 PM
To: Asha Dsouza <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>
Cc: Gunjan Sah <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Subject: Escalations emails - Aramex

Hi @Asha Dsouza<mailto:[email-masked]>,

Below orders are awaiting for a response from your team, please provide the deliver timeline/update by EOD today:

Order No
AWB Number
9770685258
45495645904
9773363750
45496265555
9773359107
45908950220
9774126455
​43597423505
9773693337
45908905372
9775544862
45903269650
9772740835
45495910740
9772925747
45904249436
9775716566
45907386770
9775756744
45903672765
9776665891
45904473952,45904305241
9776608545
45904129191
9775727283
45904065255
9776301905
45903882172
9776196291
45904010036
9775758503
45904011495
9775983613
45903932465
9775941164
45904130591
9776527180
45904025296
9776085764
45904025160
9776241477
45904178121
9775995742
45903968876
9775995643
45905315061
9776395968
45903988373
9776274178
45903885053
9775661911
45903906451
9776977664
45904950792
9777177686
45905086964
9776690584
45904116694
9778118780
45905309100
9778442403
45905251685
9776283320
45904246695
9776579947
45904129294
9777840458
45905161050
9776574399
45904148592
9777946761
45905022645
9777895207
45905196514
9774890534
45497658205
9776638869
45904517256
9778464078
45905250064
9778856765
45905686912
9779108400
45905979081
9776680167
45905086706
9774981487
45904004580, 45903689101
9779320329
45905922204
9779735555
45906197536
9779909712
45906554735
9779316828
45906202731
9779607846
45906088756
9776301075
45904471045
9779715873
45906222880
9779351914
45905942880
9777766158
45905136620
9776723154
45904617194
9779681762
45906089084, S001183824986
9777085974
45904844834
9778011765
45905233124
9779331779
45905943705
9776575518
45904149336
9776172327
45904147236
9778583990
45905463590
9778558204
34149529053876
9779143838
45908636082
9779342046
45905763411
9772773200
45496057795
9778906191
45905471150
977447627
45497586223
9777019678
45908636104
9776074186
45904024261
9778622024
45905978285
9778395770
45906043186
9777609238
45905099531
9778133808
45905195442
9777207151
45904574505
9777978872
45905222064
9779489195
45906071960
9776413312
45904109974
9776180923
45904149056
9779360046
45905947695
9780462966
45906782865
9779371117
45905878421
9778370621
45905472841
9777177686
45905086964
9779715263
45906192485
9778366893
45905431740
9777206181
45904718882
9778579530
45905734372
9778104890
45905316516
9778299751
45905392724
9778370621
45905472841
9778568317
45905328361
9775492843
45903930936
9777157780
45904854450
9776773915
45904248176
9778921451
45906062333
9779013828
45905919356
9778417324
45905504094
9778392785
45905499511
9777723208
45906401936
9778698352
45905480611
9778011336
45905232634
9780227831
45906630324
9778304256
45905538873
9776215127
45904001102
9776106315
45904066950
9775918183
45904072760
9778067453
45905326051
9779236100
45906041742
9779687655
45906204680
9779855386
45906337724
9775610378
45903338961
9779742890
45906221664
9779552587
45906131250
9779351435
45905942666
9779578679
45906139333
9780850357
45906953304
9779597453
45906135273
9779280496
45905928655
9780375324
45906727672
9780417661
45906665302
9777274815
45904870200
9667222503
45904202050
9779967223
45906293252
9777535759
45904776341
9779894725
45906220710
9779251697
45905927465
9780519462
45906743680
9779202474
45906173386
9779888677
45906215445
9779511867
45905920126
9775806357
45904438296
9778959568
45906068692
9777293542
45904985280
9779916920
45906446751
9783752492
45908662133
9779516727
45906135726
9778878885
45905963401
9779699478
45906107472
9779691479
45906107376
9777465589
45905040834

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc3b83944a70349e96d3708d802ff3295%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637262642385877261&sdata=4Io0IwvVGSTti1OfDEWdVx8LVGeXvwxdOZxg8T%2FLA%2F4%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com