Subject: RE: [#496259] - منتج تالف .
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Babyshop <[email-masked]>, Shriram Srinivasan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 28 May 2020 11:37:51 +0000

Thanks!

@Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please do the needful asap.

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, May 28, 2020 3:13 PM
To: Jessie Caparas <[email-masked]>; Babyshop <[email-masked]>; Shriram Srinivasan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#496259] - منتج تالف .

Hi @Jessie Caparas<mailto:[email-masked]>,

Please arrange return & process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C545d912cb3284a70ccea08d802f807e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637262611596508632&sdata=PV7G3LHP3VHcAqE0usxvWxfj6kQYaxMa2EXq6JcY08M%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C545d912cb3284a70ccea08d802f807e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637262611596518625&sdata=auwkap1fnMHx%2FX%2Bfy90d11jtGsAfVGOMFMf6aPqc28g%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 28, 2020 3:12 PM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#496259] - منتج تالف .
Importance: High

@Sachin Maheshwari<mailto:[email-masked]> @Shriram Srinivasan<mailto:[email-masked]>

This customer has been with us with multiple purchases made from 2018.

Please advise on the below case

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 7:42 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#496259] - منتج تالف .

External email sender, please take precaution.
Dear Sachin,

Problem Statement – Refund Approval

Tracking ID – S000479110658
Order ID --6462679873
Item ID ---158729907 - - Tommee Tippee Electric Perfect Prep Machine,,,,Total price : SAR431.00
Customer history: Customer with us since 8/17/18 , he has placed  25 orders

Customer claims that he has received damage item however, we requested you take a look in this case and advise as it has been pending for a long time

Kindly look at the attached video

Regards,
Ezzaldeen
On Mon, 18 May at 12:19 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Ticket 496259

Dear Sachin,

Problem Statement – Refund Approval

Tracking ID – S000479110658
Order ID --6462679873
Item ID ---158729907 - - Tommee Tippee Electric Perfect Prep Machine,,,,Total price : SAR431.00
Customer history: Customer with us since 8/17/18 , he has placed  25 orders

Customer claims that he has received damage item however, we requested you take a look in this case and advise as it has been pending for a long time

Kindly look at the attached video

Regards,
Ahmad

496259:1125156
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