Subject: New Reply Received - استفسار بخصوص الشحنة
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 May 2020 10:36:02 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  استفسار بخصوص الشحنة  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
dear sir</div>
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We are not able to do RTS in Sahla app.kindly do the needful<br>
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<div style="margin-top:0px; margin-bottom:0px"><b><span style="color:rgb(189,19,152)"><i><b><span style='color:rgb(0,0,0); font-family:"Lucida Handwriting","Apple Chancery",cursive'>Thanks and Regards</span></b><br>
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<b><span style="color:rgb(118,62,155)"></span></b><b><span style="color:rgb(237,92,87)"><i>Alaa  Tahifah</i></span></b>
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<div style="margin-top:0px; margin-bottom:0px"><b><span style="color:rgb(0,0,0)"><i>Store Manager, CPQ1</i></span><span style="color:rgb(118,62,155)"><i><br>
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<span style="color:rgb(0,0,0)"><i><b>0591235454</b></i></span><span style="color:rgb(189,19,152)"><i><br>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 26, 2020 4:06 PM<br>
<b>To:</b> Mallmanager Cpqatif &lt;[email-masked]&gt;; Centrepoint Qatif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Anwar Abdullah &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#635759] - 6468071703 استفسار بخصوص الشحنة
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<div class="x_MsoNormal">Subjected order status is uncollected. Can you process RTS on Pos.</div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, May 24, 2020 6:16 PM<br>
<b>To:</b> Mallmanager Cpqatif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Anwar Abdullah &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#635759] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
استفسار بخصوص الشحنة</span>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>ticket
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F635759&amp;data=02%7C01%7Ccentrepoint.qatif%40landmarkgroup.com%7Cb89dcf40bd574ff0e5f308d80175a979%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637260952151424738&amp;sdata=cD7lSnqQAZMQs37UQtF9OxTV%2BUImE2gVfGE4CFcRPyA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>#635759</span></a><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Refund not processed<br>
Order Date : <strong><span style='font-family:"-apple-system",serif'>Mar 2, 2020</span></strong><br>
Order ID: <strong><span style='font-family:"-apple-system",serif'>6468071703</span></strong><br>
Tracking ID: <strong><span style='font-family:"-apple-system",serif'>646807170322999991</span></strong><br>
Store Code: <strong><span style='font-family:"-apple-system",serif'>Babyshop21081</span></strong><br>
Assistance Required: need urgent refund<br>
Issue Description: the order has been marked as not picked and we can not see any refund,Kindly check and process the RTS to refund for customer.<br>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Fauzan</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>635759:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/635759