Subject: Re: late delivery ticket ID 931040
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 28 May 2020 02:35:40 -0700 (MST)

There is no delivery in Kuwait nowadays due to the lockdown, Inform the customer and confirm with him whether he wants the order to be delivered after the lockdown is lifted or he wants the refund? 
if he goes with the refund add the order to the manual refund sheet 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 22 May, 2020 14:52:25 
Subject: late delivery ticket ID 931040 

Problem Statement: late delivery 
Order Date : Apr 15, 2020 
Order ID: 8378144247 
Tracking ID: FP04181000912 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Apr 15, 2020 with the order id 8378144247, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

please do needful. 

Best regards 
Ammar asif