Subject: RE: Refund approval 6488959594
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 28 May 2020 04:38:12 +0000

If customer has provided incorrect information, we shouldn’t be refunding.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, May 27, 2020 7:49 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval 6488959594

External email sender, please take precaution.
Hi Mr.Sachin

Problem statement : Lost in transit shipment (Refund Approval)
Order Date : 05-May-2020
Order : 6488959594
tracking ID : S001182524085
The order Price : SAR272.00

Issue Description : The customer entered wrong contact NO while placing the order(he is denying that and saying that it must have been technical issue and not his fault), the order was delivered on 10th of may, However the customer is claiming that he did not receive the order.
We asked Shipa delivery team for POD several times they did not get back to us.
Customers History : It was his first purchase.

Assistance required : Please advise if we can can refund the customer ?

Regards
Shakeeb
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