Subject: Re: Missing item// 6481346639
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 27 May 2020 09:40:56 -0700 (MST)

Hi Team, 

Order Date : Apr 13, 2020 
Order ID: 6481346639 
Tracking ID: S000883828787 
Assistance Required: Need missing item 

Please confirm did you deliver the full shipment to the customer ? 
If no please do the needful 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 22 May, 2020 10:04:04 
Subject: Missing item// 6481346639 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : Apr 13, 2020 
Order ID: 6481346639 
Tracking ID: S000875926442, S000883828787 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161644187 - - Metallic Glazed Flower Wall Decor the cost of the item is ​SAR104.00 

Regards, 
Algaily