Subject: Refund approval 6488959594
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 27 May 2020 08:48:30 -0700 (MST)

Hi Mr.Sachin 

Problem statement : Lost in transit shipment (Refund Approval) 
Order Date : 05-May-2020 
Order : 6488959594 
tracking ID : S001182524085 
The order Price : SAR272.00 

Issue Description : The customer entered wrong contact NO while placing the order(he is denying that and saying that it must have been technical issue and not his fault), the order was delivered on 10th of may, However the customer is claiming that he did not receive the order. 
We asked Shipa delivery team for POD several times they did not get back to us. 
Customers History : It was his first purchase. 

Assistance required : Please advise if we can can refund the customer ? 

Regards 
Shakeeb