Subject: RE: Customer issues on ONLINE PURCHASE
From: Jessie Caparas <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Prakash Iyangar <[email-masked]>, Raveen Sethupathy <[email-masked]>, Max Fujairah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>, "[email-masked]" <[email-masked]>, Seeta Seeta <
Cc: Mohd Qutub <[email-masked]>, Imran Akhtar <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>
Date: Wed, 27 May 2020 11:50:13 +0000

Thanks @Namrita Kanjani<mailto:[email-masked]>

@Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Can we email this voucher to the customer please.

From: Namrita Kanjani <[email-masked]>
Sent: Wednesday, May 27, 2020 3:34 PM
To: Prakash Iyangar <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; Max Fujairah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rawan Barghouth <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]>; [email-masked]
Cc: Mohd Qutub <[email-masked]>; Imran Akhtar <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>
Subject: Re: Customer issues on ONLINE PURCHASE

Hi Prakash,

The minimum threshold has been changed to AED 1053.

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143
m: +971567299680

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, May 27, 2020 at 3:10 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Max Fujairah <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Rawan Barghouth <[email-masked]<mailto:[email-masked]>>, Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>, Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>, K Nayan <[email-masked]<mailto:[email-masked]>>, Sanjana Suresh <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>, Imran Akhtar <[email-masked]<mailto:[email-masked]>>, Ansh Kapur <[email-masked]<mailto:[email-masked]>>, Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

Hi Namrita

Please change the minimum threshold to 1053.

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 3:05 PM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issues on ONLINE PURCHASE

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: N27-1HB8-ALWC-6LM4-K|Start Date: 27.05.2020 00:00:00|End Date: 27.08.2020 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 1052 AED|Minimum Threshold Value: 1200 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143
m: +971567299680

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, May 27, 2020 at 2:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Max Fujairah <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Rawan Barghouth <[email-masked]<mailto:[email-masked]>>, Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>, Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>, K Nayan <[email-masked]<mailto:[email-masked]>>, Sanjana Suresh <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>, Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issues on ONLINE PURCHASE

@Namrita Kanjani<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 2:02 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

@[email-masked]<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Kindly issue a Max voucher worth 1052 with a threshold of 1200 valid for 3 months.

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 12:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issues on ONLINE PURCHASE

Ok please issue a voucher for entire value.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4eca6a2ed6f146a8134908d80231db4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261760440224672&sdata=COArUyowdP%2Bwz1Rg%2F2pCrNiavaaoqaSj21oouTpbF8U%3D&reserved=0>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 12:44:27 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

Hi Prakash,

A total of 8 orders from February 2020.

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 12:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issues on ONLINE PURCHASE

Hi Jessie

Has the customer made previous purchases with us?

Thanks

Prakash

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4eca6a2ed6f146a8134908d80231db4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261760440234670&sdata=0HIUzzPUYax4grrucNdqH5FrmYpXTBQHme3WNhsOJ5w%3D&reserved=0>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 12:27:48 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

Hi @Prakash Iyangar<mailto:[email-masked]>

Just to confirm, we will issue a voucher worth AED 1052?

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 11:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issues on ONLINE PURCHASE

No.. please issue a voucher to the customer for the order value. Let the delivery continue

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4eca6a2ed6f146a8134908d80231db4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261760440234670&sdata=0HIUzzPUYax4grrucNdqH5FrmYpXTBQHme3WNhsOJ5w%3D&reserved=0>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 11:56:55 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Max Fujairah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

Hi @Prakash Iyangar<mailto:[email-masked]>

This is a delivery delay issue and at the moment we are not able to manually refund the order (still to be discussed with SCM team)

If customer wants to cancel, we will inform delivery partner to return the shipment to us then refund can be processed.

@Rawan Barghouth<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]>

Please call the customer. Order ID 9772868547

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 10:35 AM
To: Max Fujairah <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues on ONLINE PURCHASE

@Jessie Caparas<mailto:[email-masked]> Please assist on this

If needed, lets issue a voucher to the customer and co-ordinate with supply chain to see if we can do something. @K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

From: Max Fujairah <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 10:15 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Qutub <[email-masked]<mailto:[email-masked]>>; Imran Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: Customer issues on ONLINE PURCHASE

Dear Sir,

     Please kindly assist with this customer. She came today morning

and very angry she want to refund the money she purchase online

for almost 1 month and till now she did not receive the items.

    Customer Name : Abrar ali Hassan

    Mobile Number : 0554552411

    Order #: 5001165466801

    Total amount : 1052 Aed

  She Need confirmation with today.

  Please kindly assist.

Regards,

Cherry

Max Fujairah

Dana Plaza
TEL. # 09-2233927

CUG# 056-5205148

www.maxfashion.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.maxfashion.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4eca6a2ed6f146a8134908d80231db4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261760440244664&sdata=rHU2u8JQx1Y4RUzx4ttuNzausX9upJjD5IUfpf9xstQ%3D&reserved=0>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 10, 2020 12:56 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Cc: Max Fujairah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issues

@Rawan Barghouth<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]>

Please call the below customers

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 9, 2020 6:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Max Fujairah <[email-masked]<mailto:[email-masked]>>
Subject: Customer issues

Hi Escalations team

Please call the following customers and ensure that their queries are sorted.

1. Order # 9774639792

Customer name:  Tariq

Mobile # 0505844111

Already cancel last 3 weeks but the money still not return thru his credit card.

2. Also this order# 9778462237 customer already complain almost 2 weeks not receive the items

3. Customer Name - Ameer

Online shopping

Home delivery

Mobile # 0509923040

Order # 9780314948

Customer did not receive order for almost 3 weeks now.

Please issue any vouchers necessary for dealing with the issue.

Thank you

Prakash

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4eca6a2ed6f146a8134908d80231db4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261760440254659&sdata=u9r26dSIoGAF2UxthZ3SdpUtd9Z%2BG5vk4B9iPIoiJGc%3D&reserved=0>

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