Subject: Re: Refund approval 6482334189
From: Shakeeb Arsalan <[email-masked]>
To: varun sharma <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 27 May 2020 01:15:37 -0700 (MST)

Thank you. 

From: "varun sharma" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 27 May, 2020 13:14:59 
Subject: RE: Refund approval 6482334189 

Please refund, customer should not suffer 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, May 27, 2020 11:37 AM 
To: Varun Sharma <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Refund approval 6482334189 

External email sender, please take precaution. 

Hi Varun, 

The Problem is SMSA is not responding, We asked them several times to return the shipment. However I will inform SMSA once again that we are gonna refund the customer and ask them to return the shipment Plus i can inform the customer that we will refund and advise him to refuse the shipment if anyhow he was contacted by SMSA. 

Please confirm, So i can go ahead and do the needful. 

Regards 
Shakeeb 

From: "varun sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 27 May, 2020 11:25:08 
Subject: RE: Refund approval 6482334189 

We can refund, but how do we stop the shipment from going to the customer now? 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 26, 2020 3:59 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval 6482334189 

External email sender, please take precaution. 

Hi Varun. 

Problem Statement: Refund approval 

Order ID: 6482334189 

Tracking ID: 290086304853 

Items Ids : 161965381 - 161965072 

Amount to be refunded : SAR 160.00 

issue description : the shipment has been shipped with SMSA on 16/04/20, and the customer has informed us that he doesn't want the shipment anymore due to the delay, We asked SMSA to return the shipment but they are not getting back to us. 

​ 

Kindly provide us approval so we can refund the customer manually. 

Regards, 

Shakeeb 

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