Subject: RE: Gift voucher issue 645676
From: Varun Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 27 May 2020 05:53:26 +0000

Can extend for another 2 weeks as the stores are open now.

From: Mohd Imran <[email-masked]>
Sent: Tuesday, May 26, 2020 12:22 PM
To: Varun Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Gift voucher issue 645676

Hi Varun,

Kindly provide the approval to extend the validity of attached GVs.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 11:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Gift voucher issue 645676

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 May, 2020 21:18:14
Subject: Gift voucher issue

Hi Team,

Ticket number: 645676
Problem Statement: Gift voucher issue

Issue Description: Customer reported on 7 April, 2020 that he has two splash store gift vouchers of amount AED 200 each.

We have already escalated this case to concern team and now the vouchers have already expired on 19 April, 2020.

The number of the voucher are #0312000000018606 and #031200000008605

Kindly check and advise what can we do in this case.

Thank you for your help!

Regards,
Shivani

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