Subject: RE: late delivery 9777610267 / update customer's contact NO
From: Tanveer Sawant <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>, Shahazad Kallittavalappil <[email-masked]>, Vijesh Chirakkal <[email-masked]>, Shirin Suseelan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 27 May 2020 04:41:44 +0000

Dear

Notified ops to arrange asap

------------------------
Best Regards,
Tanveer
Aramex International

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, May 25, 2020 3:58 PM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>; Vijesh Chirakkal <[email-masked]>; Shirin Suseelan <[email-masked]>; Tanveer Sawant <[email-masked]>; [email-masked]
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; [email-masked]
Subject: Re: late delivery 9777610267 / update customer's contact NO

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 May, 2020 11:30:12
Subject: late delivery Ticket ID 880548

Hi team,

Problem Statement: Update phone number and late delivery
Order Date : Apr 13, 2020
Order ID: 9777610267
Tracking ID: 45905026355
assistant required: need urgent delivery

Issue Description: the customer has placed his order on Apr 13, 2020 with the order id 9777610267, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.

Kindly update the number and arrange a delivery asap.
Customer contact number: 0509045533

I have escalated 2 times to the Armax but there was no reponse.

please do needful.

Best regards
Ammar asif