Subject: RE: MISSING ITEM 6481628575
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Shriram Srinivasan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shadab Ahamad <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 27 May 2020 04:36:50 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Pls process manual refund to close this case.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, May 27, 2020 8:33 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]>; Shriram Srinivasan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shadab Ahamad <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: MISSING ITEM 6481628575
Importance: High

@Sachin Maheshwari<mailto:[email-masked]> @Shriram Srinivasan<mailto:[email-masked]>

FYI on the below missing item which was shipped but customer still claims is missing.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 26, 2020 11:33 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shadab Ahamad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: MISSING ITEM 6481628575
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below missing item case. kindly check and help us to close the case asap.

Order#6481628575
Item: 161347723 - - Bright Starts Baby Walker with Light and Sound (SAR287.00)

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 May, 2020 22:29:44
Subject: Re: MISSING ITEM 6481628575

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shadab Ahamad" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 15:03:54
Subject: MISSING ITEM

Hi Team,

Problem Statement: Missing items
Order Date : Apr 14, 2020
Order ID: 6481628575
Tracking ID: S001015578591
Assistance Required: Need missing item
Issue Description: Customer placed order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items has been Delivered from our side.

The missing item is 161347723 - - Bright Starts Baby Walker with Light and Sound (quantity 1)

Regards,
Shadab

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