Subject: RE: [#649432] - Delivery
From: Jessie Caparas <[email-masked]>
To: Ansari Munawar <[email-masked]>, Babyshop <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 27 May 2020 04:36:48 +0000

@Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please check the below escalation

From: Ansari Munawar <[email-masked]>
Sent: Tuesday, May 26, 2020 8:08 PM
To: Babyshop <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#649432] - Delivery

Dear Team,

Missing items details please updated in google sheet.

https://docs.google.com/spreadsheets/d/19zGDcuha3DKJ4_ANNjLafV4F1a3GQVpdcN8ixK3Qas8/edit#gid=414270527<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F19zGDcuha3DKJ4_ANNjLafV4F1a3GQVpdcN8ixK3Qas8%2Fedit%23gid%3D414270527&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C26da0d2fbda04c6b1b3808d8018ef3ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261060773473027&sdata=HCGESeNHbtYfUl68R42Jg%2FOrU%2Fi8An%2F0MrGghjWQc3U%3D&reserved=0>

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 8:56 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Ansari Munawar <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#649432] - Delivery

External email sender, please take precaution.
Problem Statement: Missing Item from the shipments

Order Date: Mar 26, 2020
Order ID: 8374310108
Tracking ID: 100040916105

Assistance Required: Need  Missing item

Issue Description: Customer claims, she has  NOT received "158814542 - - The First Years Ariel Shell Bath Tub with Toys"
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTQ5NzE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qAjowHyWmGu1T4QCMOOyaruiN0vQj4Vw351u2zufdPM]

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Wed, 20 May at 3:04 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Problem Statement: Missing Item from the shipments

Order Date: Mar 26, 2020
Order ID: 8374310108
Tracking ID: 100040916105

Assistance Required: Need  Missing item

Issue Description: Customer claims, she has  NOT received "158814542 - - The First Years Ariel Shell Bath Tub with Toys"
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTQ5NzE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qAjowHyWmGu1T4QCMOOyaruiN0vQj4Vw351u2zufdPM]

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Fri, 15 May at 8:51 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Problem Statement: Missing Item from the shipments

Order Date: Mar 26, 2020
Order ID: 8374310108
Tracking ID: 100040916105

Assistance Required: Need  Missing item

Issue Description: Customer claims, she has  NOT received "158814542 - - The First Years Ariel Shell Bath Tub with Toys"
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMDQwNjQ1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cw6d_KC48mdykUr9-TCVSo00ldeTR3cTeAcBANzqW3Y]

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Wed, 15 Apr at 2:53 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #649432<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F649432&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C26da0d2fbda04c6b1b3808d8018ef3ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637261060773483020&sdata=SYRSpZakgahrQGNDKogBISqqT%2FZc7VH7NBeZuBM1aoY%3D&reserved=0>
Problem Statement: Missing Item from the shipments

Order Date: Mar 26, 2020
Order ID: 8374310108
Tracking ID: 100040916105
​
Assistance Required: Need  Missing item

Issue Description: Customer claims, she has  NOT received "158814542 - - The First Years Ariel Shell Bath Tub with Toys"

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Wed, 15 Apr at 2:49 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mona,

Thank you for reaching out to us.

We are truly sorry to hear that you have received a fewer item than the one you originally ordered from our website. We will surely help you out with this.

We have escalated this issue to the concerned warehouse team and they are working on it. Once we get to hear from them we would be updating you on further process.

Do not hesitate to get in touch with us for any other instance, meanwhile.

Your friends,
The Support Team

649432:1125156
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